Delivery Policy

At Scentabook, we strive to ensure that your order reaches you as quickly and efficiently as possible. Please review our delivery policy below:

Delivery Times

  • Processing Time:
    o Within the UAE: All orders are processed within 1 business day.
    o International Orders: All orders are processed within 3 to 5 business days.
  • Delivery Time within the UAE: Once processed, you can expect your order to be delivered within 1 to 3
    business days.
  • International Delivery Time: For orders outside the UAE, delivery times may vary. You can expect your order to
    arrive within 15 to 25 business days, depending on the destination.

Delivery Areas

  • Within the UAE: We deliver to all locations within the UAE.
  • International Orders: We also ship to selected international locations. If you have questions about delivery to
    your area, please contact our customer service team.

Shipping Costs

  • Within the UAE:
    o Standard shipping fee is 20 AED for all orders.
    o Free Delivery: Enjoy free delivery on all orders over 250 AED.
  • International Orders: Shipping costs will be calculated at checkout based on the destination and order weight.

Order Tracking

  • After your order has been dispatched, you will receive an email confirmation with a tracking number to
    monitor your shipment’s progress.

Special Occasions, Public Holidays, National Days, and Festivals

  • Delivery Delays: Please note that during special occasions, public holidays, national days, and major festivals,
    delivery times may be affected. Increased order volumes and carrier availability can result in delays beyond our
    standard delivery estimates.
  • UAE Public Holidays: During UAE public holidays such as Eid, National Day, and other significant occasions, our
    processing and delivery times may be extended. We recommend placing your orders in advance to avoid any
    inconvenience.
  • Notification: We will make every effort to inform our customers of any changes to our delivery schedule due to
    holidays or special events through our website and email notifications.
    Thank you for your understanding as we strive to provide you with the best service possible during these busy periods!

Customs, Duties, and Taxes

  • International Orders: Customers are responsible for any customs duties, taxes, or fees that may be incurred
    upon delivery of their order. These charges are determined by the destination country’s customs policies and
    are not included in the shipping costs at checkout.
  • Customs Clearance: Please note that customs clearance procedures may cause delays beyond our estimated
    delivery times. We recommend checking

Damages and Lost Packages

  • Lost Packages: In the unlikely event that your package is lost during transit, please reach out to our customer
    service team within 14 days of the expected delivery date. We will investigate the issue and work with the
    carrier to resolve it as quickly as possible
  • Damaged Items: If your order arrives damaged, please contact our customer service team within 48 hours of
    receiving the package. Provide photos of the damaged item along with your order details so we can assist you
    in resolving the issue.

Delivery Issues

  • If you experience any issues with your delivery, such as delays or missing items, please contact our customer
    service team within 48 hours of the expected delivery date, and we will assist you promptly.

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