Return and Refund Policy
At Scentabook, we want you to be completely satisfied with your purchase. If you are not fully satisfied, please review our Return and Refund Policy below.
1. Return Eligibility
- Time Frame: You can return items within 14 days of receiving your order.
- Condition: Items must be unused, unopened, and in their original packaging. Returns will not be accepted for items that show signs of use or damage.
- Non-Returnable Items: Certain items, such as personalized products, free gifts, loyalty cards, vouchers, and promo cards, cannot be returned.
- Serial Number: The ID number or serial number of the returned item must match the number at the time of purchase.
- International Orders: Returns are not accepted for orders shipped outside the UAE.
2. Refund Process
- Refund Method: Refunds will be processed to the original payment method.
- Processing Time: After we receive your returned item, please allow 5 to 10 business days for your refund to be
processed. You will receive a confirmation email once your refund is complete.
3. Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of delivery. We’ll arrange for a replacement or refund at no cost to you.
4. Order Cancellations
- UAE Orders:
- If your order hasn’t been processed or shipped, we’ll issue a full refund.
- If the order has been dispatched, a standard delivery charge of 20 AED will be deducted from your
refund, or 20 points will be added to your account to be charged on your next order. - International Orders:
- Customers can cancel their order anytime during the 3 to 5 days processing period, and a 100% refund
will be issued to your account within 7 to 14 working days. - If the item has been dispatched or handed over to the freight or courier team, you will not be eligible
for order cancellation or a refund.
5. Contact Us
For questions or concerns about our Return and Refund Policy, please contact our customer service team:
Email: info@scentabook.com/adminsupport@scentabook.com
Phone: +971 6 741 8811/WhatsApp: +971 581 001 185