At Scentabook, we strive to provide a secure and seamless payment experience for our customers. Please review our payment policy below to understand how we handle transactions on our website.
1. Accepted Payment Methods
We accept a variety of payment methods to make your shopping experience convenient, these includes:
- Credit/Debit Cards: Visa, MasterCard, American Express, and other major credit cards.Â
- Bank Transfers: For large orders, we accept bank transfers. Please contact our customer service team for
details. - Cash on Delivery: Available for customers within the UAE, and can be paid with cash or by card using a POS
machine, subject to a nominal service fee. - Tabby: Available for customers in the UAE, Bahrain, Kuwait, Qatar, and Saudi Arabia, installment plans are offered exclusively for Tabby users. Tabby will also function as a direct payment gateway.
2. Payment Terms
- Payment Due: 100% advance payment is required at the time of order placement.Â
- Order Confirmation: You will receive an order confirmation email once your payment has been successfully processed.Â
- Payment Processing: Payments are processed immediately upon order confirmation. If there are any issues with your payment, you will be notified via email.Â
3. Customer Agreement
Welcome to Scentabook! By making a purchase, you acknowledge and agree to the following terms:
1. Information Accuracy You commit to providing accurate and up-to-date information for all transactions. This includes your name, address, email, and payment details.
2. Account Maintenance It is your responsibility to keep your account information current. Please update any changes to your contact details or payment methods promptly to avoid interruptions in service.
3. Payment Authorization When you place an order, you authorize Scentabook to charge your selected payment method for the total amount, including any applicable shipping fees. All charges will be based on the pricing available at the time of purchase.
4. Additional Charges Please be aware that sales tax will be applied to your order as required by local laws. This will be calculated and added to your total purchases amount at checkout.
5. Customer Responsibility You agree to review your order details and ensure that all information is correct before finalizing your purchase. By proceeding with your order, you confirm your acceptance of these terms.
4. Currency
• Within the UAE: All prices on our website are displayed in AED (Arab Emirates Dirham).
• Outside the UAE: Prices will be displayed in USD ($).
5. Online Payment Gateway
Payments are processed securely through Network Internationals LLC, a trusted UAE payment gateway provider. Their advanced security measures ensure that your payment information is protected during the transaction process.
6. Order Confirmation
After placing your order, you will receive an order confirmation email detailing your order and payment status. If you do not receive this email, please check your spam folder or contact our customer service team.
7. Payment Security
We take the security of your payment information seriously. All transactions are processed using secure encryption technology to protect your data. We do not store your credit card information on our servers.
8. Failed Transactions
If a transaction fails, please ensure that all entered information is correct. You may attempt to complete your purchase again or choose an alternate payment method. If the issue persists, please contact your bank or payment provider for assistance.
9. Refunds and Cancellations
For information on refunds and cancellations, please refer to our Refund and Return Policy. If you cancel an order or request a refund, the transaction will be reversed, and the amount will be refunded to your original payment method, subject to our policy terms.
10. Contact Us
For any questions or concerns regarding our payment policy, please reach out to our customer service team at:
Email: info@scentabook.com/adminsupport@scentabook.com
Phone: +971 6 741 8811/WhatsApp: +971 581 001 185