At Scentabook, we want you to be completely satisfied with your purchase. If you are not fully satisfied, please review our Return and Refund Policy below.
1. Return Eligibility
- Time Frame: You can return items within 14 days of receiving your order.
- Condition: Items must be unused, unopened, and in their original packaging. Returns will not be accepted for items that show signs of use or damage.
- Non-Returnable Items: Certain items, such as personalized products, free gifts, loyalty cards, vouchers, and promo cards, cannot be returned.
- Serial Number: The ID number or serial number of the returned item must match the number at the time of purchase.
- International Orders: Returns are not accepted for orders shipped outside the UAE.
2. Refund Process
- Refund Method: Refunds will be processed to the original payment method.
- Processing Time: After we receive your returned item, please allow 5 to 10 business days for your refund to be
processed. You will receive a confirmation email once your refund is complete.
3. Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of delivery. We’ll arrange for a replacement or refund at no cost to you.
4. Order Cancellations
- UAE Orders:
- If your order hasn’t been processed or shipped, we’ll issue a full refund.
- If the order has been dispatched, a standard delivery charge of 20 AED will be deducted from your
refund, or 20 points will be added to your account to be charged on your next order. - International Orders:
- Customers can cancel their order anytime during the 3 to 5 days processing period, and a 100% refund
will be issued to your account within 7 to 14 working days. - If the item has been dispatched or handed over to the freight or courier team, you will not be eligible
for order cancellation or a refund.
5. Contact Us
For questions or concerns about our Return and Refund Policy, please contact our customer service team:
Email: info@scentabook.com/adminsupport@scentabook.com
Phone: +971 6 741 8811/WhatsApp: +971 581 001 185